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I thought I was getting a dependable, up to date security system, but my whole experience has been a nightmare.alarm systems
After the fourth or fith time my husband was to the system was not working since July second and our home was burglarized on July 5th and no one from Silverline called to inform us of the system being down and my home was unsecured. What am I paying for. My attorney has been contacted and informed us that they broke the contract and owe us the money paired for the service and we will in small claims court. WARNIG: Do not get pulled into the scam!We lost a lot and are in danger of Identity theft. Respectfully, DSMy husband also wanted that system put in and we have had nothing but trouble!it would go off so much we were afraid for them to call the police due to false alarm fees and the customer service is so bad that i contacted safe home security who makes the alarms and silver line does the monitoring and they helped me break the contract, I could never get a tech to the house for repairs they would no show or be very late and did not know what they were doing, and silver line claimed they only have 2 tech for the entire Dallas and Fort Worth Texas area and they also do the installs my question was how can they come fix mine if you only have 2 people total to do installs and repairs?Our system was down more that it worked and i will not sign another 3 year agreement for they get you and it is hard to get it broken no matter if you get bad service or alarm down they have you with the contract. MESQUITE TEXASI initially signed up with Silverline Security and was told by the salesman it was a 1 year contract.