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When inquiring as to how we could view the external camera activity if the app wasn’t working, they indicated that we should hook up a monitor to the DVR system the equipment that powers the external cameras. When installing our system, we were never advised that we should hook up a monitor to this system so that we could view activity. Additionally, this solution doesn’t solve the problem if we are attempting to view the external camera activity from a remote location. I recognize that integrating this type of technology is complicated, but the other security system provider that we had previously used was able to combine all cameras into one system which could be viewed either via app or internet browser. It was the most recent technical problem that convinced me that using ADT was a big mistake. When we installed our system, we added a new feature to automate the garage doors this was brand new and NOT using any of the old equipment left by the prior homeowners.